Tri City Rock Inc

Rujul Pathak 2 months ago

I rarely leave negative reviews, but this experience was unacceptable. If I could give zero stars, I would. From the moment I walked in, the staff was dismissive and condescending. Norma was unprofessional throughout the interaction, and Eddie, who presented himself as a supervisor, was even more discourteous. Rather than answering straightforward questions, they responded with smirks and remarks such as, "It is what it says it is," making it clear they had little interest in helping a customer. I visited intending to place a substantial order, but after the way I was treated, there was no chance I would spend my money there. Instead of providing basic customer service, they spoke as though assisting customers was an inconvenience. When I respectfully pointed out how rude their behavior was, they shrugged it off and mocked me rather than addressing the concern. There is no excuse for treating customers this way. Professionalism, courtesy, and respect should be the minimum standard for any business, and this company failed on all three. I strongly recommend taking your business elsewhere. There are plenty of other suppliers offering comparable pricing with staff who value their cu

Sharon Kalfon 10 months ago

Rude company with horrible customer service. Norma in the office is extremely unprofessional, and Eddie — who acts like a supervisor — was even more rude and condescending. They speak to customers as if they’re doing you a favor, even though you’re the one giving them business. Completely unacceptable. Save yourself the trouble and take your business elsewhere. They don’t deserve it.

D. C. Rees 3 years ago

If I could rate zero I would. After calling went down to order 4000sq ft of pavers. The person at the desk could not even give me a price per sq foot said he would have to call monday to get price. Never asked for our number information which pavers I wanted nothen. I asked if he needed my info told me call monday. This was at 4pm. They dont close till 5. I called the paver company they were open till 5 and gave me nother location to place order. Poor customer service at tri city rock. I drove to union city site one ordered all our base rock, sand and paver, potting soil and top soil. They earned my money. They lost out on a lot of money. I guess the average person walking is not worth their time at try city rock. .

Cliff Jao Edited 3 years ago

I ordered pavers from them. They charged me a $900 delivery fee to pick up the pavers from the manufacturer. Their flatbed truck broke down before delivering my final load and currently causing a 2 week+ delay to my project. They are unable to provide an ETA on when the truck will get fixed & materials delivered. They are unable to provide a refund or any sort of meaningful compensation (offered 5% off my next order) for the troubles. Through this process, I learned that TriCity Rock gets very few paver orders, so it's no wonder that their truck isn't well maintained and they don't have a good contingency plan. Don't order pavers from them. Update 6/19: I ended up having my own contractor drive down to San Martin to pick up the remaining loads, and they did return $300 of the $900 delivery fee, which I ended up paying to my contractor. However, they did not give me a time extension on returning the empty pallets for the $35/pallet deposit refund (2 days remaining as of this update). When I pointed out that they were the ones that delayed my project by 2+ weeks, they had the audacity to blame me for "taking forever" (their words, not mine) to decide to have my own contractor pick t

Adriana Ruelas 6 years ago

Terrible experience with customer service, NEVER will my father's small business shop here again. My father's English is not the best but can definitely make himself be understood. Yesterday when he went in to make a purchase he was made fun of almost by the lady who helped him because of his bad English. I would expect better service and professionalism from a place who has alot of business from our Latino community. It's hard to believe instead of going to get someone who spoke the language she basically stood there mocking my father and raising her shoulders like "well I dont understand so too bad!" Disgusting attitude.